Terms of Service

These Terms apply to:

• Use of the Insprago Website
• Any branding, design, marketing, digital or related services we provide to you

Where you and Insprago have signed a separate proposal, quotation, scope of work or service agreement ("Engagement Document"), that document governs the specific project. If anything in an Engagement Document conflicts with these Terms, the Engagement Document takes priority for that project.

We may update these Terms from time to time. Continued engagement of our services after an update means you accept the revised Terms.

Insprago provides creative and marketing services which may include brand strategy, brand identity, design, content production, website development, digital marketing, media buying, and related consultancy.

Scope. The specific services, deliverables, timelines and fees for any project are defined in the Engagement Document for that project. Anything not expressly listed there is outside scope.

Change requests. Additional work, added deliverables, or significant changes to an agreed direction after approval may be treated as new scope, quoted separately and agreed in writing before we proceed.

Revisions. Each Engagement Document states how many rounds of revision are included. Further revisions may be chargeable at our standard rates.

Third-party partners. We work with a network of trusted associates and specialist partners. Where a project requires expertise outside our in-house capability, we may engage them on your behalf. We remain your point of accountability for the work we have contracted to deliver.

To deliver good work we need your cooperation. You agree to:

• Provide accurate, complete and timely information, content, brand assets and approvals
• Nominate a single decision-maker authorised to give feedback and sign off on work
• Respond to requests for approval or input within a reasonable time
• Ensure that any material you supply to us (text, images, logos, video, music, data) is lawfully yours to use

Delays. Timelines assume timely input from you. Where a project is delayed by more than [30] days due to a lack of Client feedback, materials or approvals, we may reschedule remaining work, and may invoice for work completed to that point.

Materials you supply. You confirm that you own or hold the necessary licences for all materials you give us, and that our use of them will not infringe anyone's rights. You will indemnify us against any claim arising from material you supplied.

Currency. All fees are quoted in UAE Dirhams (AED) unless stated otherwise, and are exclusive of VAT and any other applicable taxes, which will be added at the prevailing rate.

Advance payment. Unless agreed otherwise in writing, project work begins on receipt of the advance payment stated in the Engagement Document. Retainers are payable in advance of each service period.

Invoices. Payment is due within [30] days of the invoice date unless the Engagement Document states otherwise.

Late payment. We may suspend work, withhold deliverables, and pause any campaigns or services on accounts that remain unpaid beyond the due date. Where permitted by UAE law, we may apply interest on overdue amounts at [X]% per month.

Third-party costs. Media spend, advertising budgets, stock imagery, fonts, software licences, hosting, domain registration, printing and similar third-party costs are not included in our fees unless expressly stated, and are payable by you either directly or through us in advance.

Non-refundable. Advance payments cover work commenced and capacity reserved, and are non-refundable once a project has started.

Before final payment. All concepts, designs, files and deliverables remain the property of Insprago until we have received payment in full for the relevant project.

After final payment. On full payment, ownership of the final approved deliverables created specifically for you transfers to you.

What stays with us. The following remain our property and are not transferred:

• Concepts, routes and drafts not selected or not paid for
• Working files, source files and project documentation, unless expressly agreed in the Engagement Document
• Our tools, templates, frameworks, methodologies and general know-how
• Pre-existing Insprago material incorporated into the work, for which you receive a licence to use as part of the deliverable

Licensed assets. Fonts, stock photography, video, music, plugins and software supplied as part of a project remain subject to their own licence terms. Ongoing licence renewals are your responsibility unless we agree otherwise.

Your brand. Your name, logo, trademarks and existing brand assets remain yours at all times.

Unless you tell us otherwise in writing, we may:

• Display the work we produce for you in our portfolio, website, social media, awards submissions, presentations and credentials
• Name you as a client and describe the nature of the engagement

We will not disclose confidential commercial information, and we will respect any agreed embargo before a launch. If you would prefer we keep an engagement private, let us know and we will honour that.

Each party may receive confidential information belonging to the other. Both parties agree to keep such information confidential, use it only for the purposes of the engagement, and not disclose it to third parties except to team members, associates and partners who need it to deliver the work and who are bound by equivalent obligations.

This obligation does not apply to information that is already public, becomes public through no fault of the receiving party, or must be disclosed by law.

Content. The content of the Insprago Website — including text, design, graphics, logos and code — belongs to Insprago or its licensors and is protected by copyright. You may not copy, reproduce, republish, modify or exploit it commercially without our written permission.

Acceptable use. You must not use the Website for any unlawful purpose, attempt to gain unauthorised access to it, introduce malicious code, or use automated systems to extract data from it.

Availability. We aim to keep the Website available but do not guarantee uninterrupted access, and may modify, suspend or discontinue any part of it without notice.

External links. The Website may link to third-party sites. We are not responsible for their content, accuracy or practices.

Our handling of personal data is described in our Privacy Policy at [www.insprago.com/privacy-policy](http://www.insprago.com/privacy-policy).

Where we process personal data on your behalf as part of delivering services — for example customer databases, email lists or CRM records — we will process it only on your instructions, keep it confidential, apply reasonable security measures, and return or delete it at the end of the engagement on your request.

You remain responsible for ensuring you have a lawful basis for any personal data you provide to us, and for compliance with applicable UAE data protection law.

What we promise. We will perform our services with reasonable skill and care, to professional standards, and by suitably experienced people.

What we don't promise. Marketing, advertising and brand outcomes depend on many factors outside our control — market conditions, competitor activity, platform algorithms, your own operations and pricing, and consumer behaviour. Accordingly, we do not guarantee any specific commercial result, including sales figures, lead volumes, search rankings, engagement levels or return on advertising spend. Any projections we share are informed estimates, not commitments.

Third-party platforms. We are not responsible for the acts, policies, outages, pricing changes or account decisions of third-party platforms and suppliers, including advertising networks, social media platforms, hosting providers and software vendors.

Approvals. Once you approve a deliverable, you are responsible for it. We are not liable for errors, omissions or losses arising from material you have signed off, including costs of reprinting or republishing.

Limitation of liability. To the fullest extent permitted by law, our total liability arising out of or in connection with any engagement is limited to the total fees paid by you to Insprago for that engagement. We are not liable for indirect or consequential losses, including loss of profit, loss of revenue, loss of business, loss of goodwill or loss of data.

Nothing in these Terms limits liability for fraud, or for anything else that cannot be limited under UAE law.

By you. You may terminate an engagement by giving [30] days' written notice. Retainer agreements require [30] days' written notice to the end of a service period.

By us. We may suspend or terminate an engagement where payment is overdue, where you materially breach these Terms, or where continuing would require us to act unlawfully or against our stated ethical standards.

On termination. You remain liable for all work completed and all costs committed up to the termination date. We will invoice accordingly. Deliverables are released on settlement of outstanding amounts.

Handover. On request and on full settlement, we will provide the final approved deliverables in standard formats and cooperate reasonably with transition. Handover work beyond this may be chargeable.

Insprago reserves the right to decline or discontinue an engagement where we consider the work, the business or the conduct involved to be inconsistent with our ethical standards. Where we decline at the outset, no fee is payable. Where we discontinue an engagement already underway, you are liable only for work completed to that point.

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural events, war, civil unrest, government action, epidemics, strikes, utility failures or major internet or platform outages.

Independent contractor. Insprago acts as an independent service provider. Nothing in these Terms creates a partnership, joint venture or employment relationship.

No solicitation. During an engagement and for [12] months afterwards, neither party will directly solicit for employment any employee of the other who was materially involved in the work, without written consent.

Assignment. You may not assign your rights or obligations under these Terms without our written consent.

Entire agreement. These Terms, together with any Engagement Document, form the entire agreement between us and supersede any prior discussions or proposals.

Severability. If any provision is found unenforceable, the remaining provisions continue in full effect.

Waiver. Failure to enforce any provision does not waive our right to enforce it later.

Notices. Notices may be given by email to the addresses used in the engagement, or in writing to our registered office.

Language. These Terms are written in English. If translated, the English version prevails in the event of any conflict.

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

The parties will first attempt to resolve any dispute through good-faith discussion. If a dispute cannot be resolved within [30] days, it shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.